Thursday 19th May: Re-thinking audience development and engagement strategies

Today we're looking at the importance of knowing your audiences, problems with CPDs, and troubles ahead for the UK's Talk TV and People magazine in the US.

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The advice from the AOP's first in-person CRUNCH event of 2022 is to consistently update your approach to revenue in response to changing audience behaviours and trends. What does that actually mean?

Well for the Independent it was about developing a way to align calls to action with audience segments based on their level of engagement. Sounds sensible, but when you see the results - a 1,000% increase in monthly registration volume - it's also game changing.

The other publishers and platforms featured in this report from a panel hosted by Charlotte Tobbit focus on community, click through rates and controlling audience data as foundations for sustainable publishing strategy. The bottom line, as always, is the better you know your audience, the better your business will do.

Despite 66% of marketers saying CDPs are a “strategic priority”, many find the technologies fall short. A new Forrester report says just a tenth of those that operate the first-generation of customer data platforms believe their purchases are fit for purpose. But don't despair, for publishers looking to upgrade, the CDP Institute's RealCDP programme uses six handy criteria for the accreditation of vendors.

It would be too easy to join in the Piers pile on, but what's really interesting about this report is it uses Talk TV's struggles to draw wider conclusions around the difference between US and UK TV. Charlotte Henry's theory is that Brits don't coalesce around personalities the way US audiences do and regulation gets in the way of hyper-partisan broadcasting. God, I hope she's right.

People may scrap its weekly print edition as its new owner - Dotdash Meredith - looks to slash costs. Circulation has already been cut from 3.4 million to 2.5 million. But if that's not bad enough, the title's new editor, Liz Vaccariello, doesn't appear to have the support of her team. "Staff in the editorial meetings are texting each other and rolling their eyes when she talks." Bet she's glad she took that job.

Mediagazer is an up-to-the-minute homepage of breaking trends and commentary for publishers and media owners. They sift through thousands of sites to present the very best picks on a single page.

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This week's podcast

This week we spoke to Jack Marshall, Co-Founder of Toolkits, a business information and consulting company focused on subscription publishing. We talked about his past life as a media reporter at Digiday and the WSJ, what opportunity he and co-founder Shareen Pathak spotted in the market, and whether he thinks the subscriptions wave has crested.

Since it launched in 2010, Newsrewired’s mission has been to showcase media innovations before they become trends. Twice a year, the conference brings together 200 media executives, journalists, and industry experts to share their knowledge about digital publishing. On May 24th, in London, the latest event focuses on the changes the last two years have brought to newsrooms.